Shipping & returns

Shipping

Our shipping partner is Bpost. Shipment will happen within 5 days of placing your order.

Shipping costs are indicated on checkout and are due to be paid by the customer unless otherwise stated. Should the customer refuse the delivery upon arrival, or should the customer wish to cancel the order once shipment has been made, shipping costs will not be refunded and processing costs may apply.

Returns

If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item minus shipping costs. Before returning, please send us an e-mail on info@crvv.be. To be able to serve you better in the future, we would like you to state the reason of return.

Before a return can be accepted, we need to make sure that the goods are complete and in mint condition. Please allow up to 3 days after receiving the returned goods before a refund can be made or a product of different size can be shipped.

If a return label is not included in the original shipping, please send us an e-mail at info@crvv.be. Shipping costs will be charged for the customer, unless otherwise agreed.

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